-All orders are fulfilled Monday through Friday excluding weekends and holidays. Orders are shipped within 1-3 business days from the receipt of payment verification.
-We are not responsible for unexpected shipping delays caused by circumstances related to the courier or the weather.
-Please allow up to 5 business days for your order to be shipped during sales. Ex; Black Friday & Holiday Sales
-You will receive tracking information on the day your order is shipped. Please allow 24 hours for your tracking information to update.
-Please exclude processing time when calculating your packages date of arrival. Delivery time starts 24 hours after your tracking information is received.
-We are only able to ship to the address you indicate, please ensure that the address entered at checkout is correct.
-We do not manually input shipping addresses. Shipping addresses are exported from one database to another, please ensure shipping address is correct upon receiving order conformation email.
-If your tracking information states “notice left” please contact USPS to reschedule delivery before 14 days. Otherwise your item will be returned to us.
-If an address error is made please email HOC within 5 hours of confirmation email. Once orders are processed for shipment no changes can be made.
-You will be contacted via email when your rerouted package is delivered and processed into our warehouse.